FAQs

For your convenience, we have compiled a list of the most frequently asked questions about Fun Miles. This list can be found below. If your question is not among them, feel free to contact us, we’d be happy to answer any question you have.

Frequently Answered Questions
For your convenience, we have compiled a list of the most frequently asked questions about Fun Miles. If your question is not among the following list, feel free to contact us.
•    I don't have a Fun Miles card - how can I get one? 
•    Getting started: why is it so important to register?
•    How will I know when my registration has been processed? 
•    How can I earn Fun Miles?
•    How can I redeem Fun Miles?
•    How do I get a PIN? 
•    How do I change my PIN?
•    I forgot my PIN. What should I do?
•    How many Fun Miles do I have?
•    When will my earned Fun Miles be added to my account? 
•    Can I save and redeem with others on one account?
•    Will my Fun Miles card ever expire? 
•    What to do when your Fun Miles card is lost or stolen?
•    My card doesn't work. What should I do?
•    How can I change my personal data?
•    What happens to my personal information?

 

The Fun Miles welcome pack is available for only ANG 10.00/AWG 10.00/USD 6.00 at the Fun Miles office or at all participating companies where you can save Fun Miles. It contains your card, your registration form, useful information and a few nice surprises.

You can start saving Fun Miles immediately, but it is important that you register first: you must be registered to be able to redeem your Fun Miles and to enjoy the benefits of Fun Miles to the fullest. Registering is easy: you can do it here on this very website. Those who do not have access to the internet can simply drop by the Fun Miles office, where we will be glad to help you. (Registration is one-time only.)

 

You will receive an email and a text message. When? As soon as you have received confirmation, you can start redeeming your saved Fun Miles.

 

Easy: just give your card to the cashier when making a purchase at participating companies. After swiping your card, the Fun Miles will be added to your Fun Miles balance automatically.

Redeeming Fun Miles for fun things at participating companies is easy: just give the cashier your card, enter your PIN and you’re done.

You will need your PIN (Personal Identification Number) whenever you want to redeem Fun Miles or check your balance.

You will receive your PIN via e-mail after you’ve registered.

Those who do not have access to the internet can simply drop by the Fun Miles office, where we will be glad to help you.

You can always change your PIN online here or by visiting the Fun Miles office. Verification of personal data will be part of the process.

 

If you drop by the Fun Miles office with your Fun Miles card and ID, we will solve the problem immediately. Or you can apply for a new PIN here.

There are three ways to check your balance: 

  • Online on this site: login and go to ‘My Fun Miles;
  • By phone: call our customer service (have your Fun Miles card ready)
  • SMS: text ‘MILES’ to 2222 (first register your phone number here or at the Fun Miles office)

We generally process the saved Miles the same day, which means that they will be on your account the next day. At Kooyman, CMB and ENNIA, your Fun Miles are added to your account on a monthly basis.

 

Yes. The fastest way to save is together with your family, company or club. You can order additional cards with the same card number at our Customer Service for AWG 10.00 / ANG 10.00 / $6.00 each.

Only if you never use it. You have to save Fun Miles at least once a year to prevent your saved Fun Miles from being cancelled.

What to do when your Fun Miles card is lost or stolen?
Please block it online here, or by getting in touch with our Customer Service. Then, at your earliest convenience, visit the Fun Miles office to obtain a new Fun Miles card at a small administrative fee. We will transfer your Fun Miles from your lost card to your new card.

 

This may have different causes: e.g. your information may not have been processed yet, you may not have sufficient Fun Miles to redeem or your card may be damaged. Please call our Customer Service, they'll be happy to check this out.

You can update your information online here.

Those who do not have access to the internet can simply drop by the Fun Miles office, where we will be glad to help you.

All your personal data will be handled with the greatest discretion and care.